1. Contact Information
These Terms & Conditions outline the rules and responsibilities involved in using the services provided by Ziklaska. By engaging our services, you agree to the terms listed below. For any enquiries, please contact us at:
Company name: Ziklaska
Address: 42 Johnston St, Annandale NSW 2038, Australia
Phone: +61 2 9560 2697
Email: info@ziklaska.com
These terms apply to all customers and website users within Australia.
2. Scope of Services
Ziklaska provides concrete delivery services across various Australian regions, covering residential, commercial, and long-term projects. Services include supply of ready-mix concrete, transport to the delivery address, and safe offloading at the designated site. The client is responsible for providing accurate delivery information and access details.
3. Booking and Confirmation
All service requests must be confirmed in writing or by phone with a Ziklaska representative. We issue booking confirmations with the agreed delivery time, price, and mix type. Without confirmation, Ziklaska is not obliged to reserve or provide service. Bookings are accepted subject to vehicle and staff availability.
4. Access and Site Conditions
The customer must ensure the delivery location is accessible and safe for our vehicles. Ziklaska is not liable for delays or incomplete deliveries due to obstructions, unstable ground, or unsafe site conditions. If a delivery is unsuccessful for such reasons, charges may still apply.
5. Delivery Times and Delays
We aim to deliver concrete within the agreed time frame. However, unforeseen conditions such as traffic, road closures, weather, or operational disruptions may cause delays. In such cases, we will notify the customer as early as possible and adjust accordingly. Ziklaska is not responsible for indirect losses caused by delivery delays beyond our control.
6. Changes and Cancellations
Any changes or cancellations must be communicated at least 24 hours before the scheduled delivery. Requests made after this cut-off may not be accepted or may incur additional charges, especially if materials have already been allocated or dispatch is in progress.
7. Pricing and Payment
Prices are based on the type of mix, delivery location, volume, and project requirements. All prices will be confirmed prior to delivery. Payment terms must be agreed in advance and may include prepayment, payment on delivery, or invoice settlement terms for regular clients. Late payments may be subject to follow-up charges.
8. Liability
Ziklaska takes every reasonable step to perform its service safely and professionally. However, we are not liable for damage to driveways, curbs, or surrounding property resulting from vehicle access if entry is approved by the customer. We are also not responsible for on-site placement or levelling unless otherwise agreed.
9. Use of Website
All content on the Ziklaska website is provided for general information only. Users may not use the site in ways that could damage, disrupt, or misuse its content or systems. Submitting false enquiries or using our contact forms for unsolicited messages is strictly prohibited.
10. Policy Updates
Ziklaska reserves the right to update these Terms & Conditions as needed. Any changes will take effect once published on our website. Customers are encouraged to review this page before booking a new service to stay informed about our current terms.