1. Contact Information
This Privacy Policy explains how Ziklaska collects, uses, and protects your personal information in accordance with Australian privacy principles. If you have any questions or concerns regarding your data or how we manage it, you can reach us at:
Company name: Ziklaska
Address: 42 Johnston St, Annandale NSW 2038, Australia
Phone: +61 2 9560 2697
Email: info@ziklaska.com
We are committed to handling your personal information with care, transparency, and in compliance with relevant Australian privacy laws.
2. What Information We Collect
We collect personal information that is relevant to providing our services. This may include your full name, phone number, email address, job site location, requested delivery details, and any additional information you provide when submitting a contact form, requesting a quote, or placing an order. We do not collect sensitive personal information unless it is voluntarily provided by you and necessary for completing a specific service.
3. How We Use Your Information
The personal data we collect is used solely to provide our services efficiently and effectively. This includes confirming delivery details, issuing quotes, following up on enquiries, sending invoices, and providing after-service communication if needed. We do not use your personal information for unsolicited marketing or unrelated purposes. All use of data is directly tied to your interactions with Ziklaska.
4. Data Retention
We retain your personal information only for as long as it is needed to complete the service you requested or as required under Australian business and recordkeeping laws. Once the data is no longer required, it is securely deleted or anonymised. For repeat clients or ongoing delivery accounts, relevant information may be retained to facilitate future service coordination.
5. Your Rights
Under Australian privacy law, you have the right to access the personal data we hold about you, request corrections to inaccurate details, and ask for your data to be removed when it is no longer required. We will respond to all access or correction requests within a reasonable timeframe and take appropriate steps to address them, provided there are no legal obligations to retain the data.
6. Information Security
We use secure systems, internal controls, and access limitations to protect your information. Only authorised staff members involved in customer service, delivery, or administration can view your personal details. All staff handling data are trained to follow confidentiality and security practices. We also regularly review our systems to ensure ongoing protection.
7. Third-Party Disclosure
Ziklaska does not sell or rent your personal information to any third party. In rare cases, we may share limited data with trusted service partners, such as logistics subcontractors, when necessary to complete a confirmed delivery. These partners operate under strict confidentiality and are only given access to information required to perform the task.
8. Cookies and Website Tracking
Our website may use basic cookies to improve loading speed, remember user preferences, and maintain website functionality. These cookies do not track user activity across other websites and do not collect personally identifying information. You can disable cookies in your browser settings at any time without affecting core access to our content.